THE CLIENT: A Leader in Orthodontics and Dental Care
Our client is the largest orthodontics-focused specialty dental support organization in Canada. In addition, they are committed to delivering exceptional patient care and maintaining high standards. Furthermore, the client uses a multi-unit structure to manage its operations efficiently and effectively. As their organization grew, they sought a more streamlined approach to hiring, which led them to implement a Recruitment Process Outsourcing (RPO) model with ML6 Search + Talent Advisory.
THE CHALLENGE: Addressing Growth with RPO
Initially, the client partnered with ML6 Search + Talent Advisory on a contingency basis, confident in our team’s expertise within the healthcare industry. As a result, their fast-growing company needed top talent. They sought candidates who could excel in a high-demand, private equity-backed environment. After we successfully filled several key roles, the client relied on us for guidance on their overall hiring strategy.
By 2024, the client faced new challenges. These included filling multiple positions while carefully managing their budget. Moreover, they needed support with the administrative aspects of recruiting. To address these issues, they transitioned from a contingency model to a Recruitment Process Outsourcing (RPO) model. Consequently, this shift allowed us to manage their recruitment process more efficiently and cost-effectively.
THE SOLUTION: A Tailored RPO Approach
The team at ML6 Search + Talent Advisory designed a comprehensive Recruitment Process Outsourcing (RPO) solution. This approach extended beyond traditional contingency recruiting models. Recognizing the need for seamless integration, we embedded a dedicated recruiter within the client’s organization. This recruiter managed the entire hiring lifecycle. They handled everything from sourcing and screening candidates to facilitating interviews and providing insights throughout the selection process.
Additionally, we worked with the client’s HR team to align recruitment strategies with broader organizational goals. Furthermore, we implemented best practices, streamlined workflows, and introduced data-driven recruitment techniques. These steps enhanced efficiency and ensured consistency in the hiring process. By immersing ourselves in their company culture, we optimized their recruitment efforts. Moreover, we provided real-time feedback and proactive solutions. This ensured that every aspect of talent acquisition was handled with precision and care. Our close partnership allowed us to continuously improve the recruitment process, creating a framework that could scale with the company’s growth while maintaining cost-efficiency.
THE OUTCOME: Success with RPO
Our tailored RPO solution reduced the burden on the client’s HR team while attracting top-tier candidates. Additionally, our Recruitment Specialist became an integral part of their talent acquisition strategy. They contributed to day-to-day recruiting while also bringing valuable insights to improve the hiring process. Initially, the client engaged us for three months beginning in May 2024. However, due to the outstanding results and the strong partnership we built, they extended the engagement.
Notably, we placed 15 critical roles, including corporate back-office and field leadership positions. We also placed their VP of Finance, who advanced to CFO, further strengthening their executive team. Each placement aligned with the company’s growth objectives. Beyond filling positions, we provided ongoing support to ensure the client’s recruitment needs were met proactively and efficiently. As a result, this partnership continues to evolve as we remain a key resource, helping the client attract and retain the right talent. Ultimately, we reinforced our position as a trusted advisor in their talent strategy.
STATS
- Location: Toronto, Ontario, Canada
- Company Size: 70+ locations
- Employees: 1000 +
- Industry: Orthodontic services and dental care
- Number of Placements: 15 critical roles placed through contingent and retained search services; ongoing RPO resources support the placement of 2-5 in-clinic roles weekly
- Roles: Corporate back-office and field leadership positions
“Partnering with ML6 has made a big difference in our talent acquisition. Their RPO resource blended seamlessly with our team. What was supposed to be a three-month project has been extended much longer because of their excellent work. ML6 has helped us fill 15 key positions, and the quality of candidates they bring in is top-notch. ML6 is highly recommended for any company looking for great recruitment support.” — VP of People & Culture